Last updated: September 19th, 2026
This Refund Policy explains how Pixel-Ponies handles refunds and the terms of sale for our paid products. It applies to every purchase you make on Pixel-Ponies and forms part of our Terms of Service. By making a purchase you confirm that you have read and agree to this policy.
Pixel-Ponies is provided by JL Studio LLC d/b/a Pixel-Ponies, a North Carolina limited liability company (“we,” “us,” or “our”). All transactions are processed by Stripe; we do not store your full payment-card details.
Pixel-Ponies sells digital goods and services. You are buying a license to use these products on Pixel-Ponies; you are not buying any files, source code, or transferable ownership. The categories are:
Because our products are digital and delivered instantly to your account, all sales are generally final. We do not offer refunds simply because you changed your mind, no longer want the product, or were able to use it for any length of time.
We will refund a purchase, on request, when any of the following apply:
Email support@pixel-ponies.com from the address on your account. Include the date of the charge, the product you were charged for, and a short description of what went wrong. We aim to respond within 30 days. We may need additional information to verify your account before issuing a refund.
You can cancel an active Pro or Image Add-On subscription at any time from your Account Settings. Cancellation stops future renewals but does not refund the current billing period; you keep the subscription's benefits until the end of the period you have already paid for. Auto-renewal is the default for both monthly and yearly plans; you are responsible for cancelling before the next renewal date if you do not want to renew.
Deleting your account is different from cancelling a subscription. If you delete your account while you have an active Pro or Image Add-On subscription, that subscription is cancelled immediately, not at the end of the period, and the unused portion of your current billing period is not refunded, except where a refund is required by applicable law. Any credits, add-ons, theme-pack unlocks, or other one-time purchases tied to your account are forfeited when the account is deleted and are not refunded.
You can also switch between monthly and annual billing at any time from your Account Settings. A plan change takes effect at your next renewal: you keep your current plan until then, you are not charged or credited at the time of the change, and the new rate applies from your next renewal onward.
If we suspend or terminate your account for violating our Terms of Service, any active Pro or Image Add-On subscription is cancelled immediately, and the unused portion of your current billing period is not refunded, except where a refund is required by applicable law.
If a renewal fails because your payment method was declined, your subscription enters a short grace period during which we will retry. If retries continue to fail, the subscription lapses and you lose the associated benefits until you re-subscribe.
One-time purchases are not refundable except as described in section 3 above. Once a page section or theme pack is unlocked on your account, you can use it indefinitely subject to our Terms of Service. Section credits do not expire and remain on your account until you redeem them.
Please contact us at support@pixel-ponies.com before initiating a chargeback with your bank or card provider. We will work with you in good faith to resolve any billing issue. A chargeback opened without contacting us first may result in your account being suspended pending review, and may affect your ability to make future purchases.
When you buy a gift for another member, it is delivered to their account the moment your payment succeeds, and the sale is complete at that point. Gifted Pro and Image Add-On time starts right away and can’t be paused, moved, or transferred. For a member who already pays for that plan, their next charge moves out by the gifted time instead.
Gift purchases are final under section 2, and refunds are issued only in the situations in section 3, which includes a gift that can’t be delivered because the member can no longer receive gifts at the moment you pay. We refund that in full automatically. If a gift’s payment is refunded or successfully disputed, the gift is removed from the recipient’s account. Gifts can only be sent to members who can receive them, and we don’t sell gifts for people without an account.
A gift paid for with a theme pack or page section credit you already hold is not a purchase, so there is no payment and nothing to refund or dispute. The credit is spent only if the gift is delivered: if it can’t be, the credit stays on your account for you to use again. Once a credit gift is delivered, the credit is gone and the gift stays with the member you sent it to.
Prices displayed on Pixel-Ponies are exclusive of any sales tax, VAT, or similar tax, unless required to be displayed inclusively by applicable law. Where we are required to collect tax, it is shown and added at checkout. You are responsible for any other taxes that apply to your use of our services.
We may update this Refund Policy from time to time. Changes apply to purchases made after the “Last updated” date at the top of this page. We will not retroactively change the refund terms of purchases you have already made.
Questions about a charge, a refund, or this policy can be sent to support@pixel-ponies.com.
JL Studio LLC d/b/a Pixel-Ponies
2029 Ollis Pl.
Lenoir, NC 28645